Refund Policy

30-Day Money-Back Guarantee

We want you and your pet to love the Pawmute paw trimmer. If it is not right for you, you can request a refund within 30 days of the delivery date.

How to start a return

Email fisherlogan3508@gmail.com with your order number and a short note about the issue. We reply within 24 hours with return instructions and a return address. Please do not ship anything back before contacting us.

Condition of returned items

Please return the trimmer with the charging cable, cleaning brush and oil bottle where possible. Because this is a grooming tool, we do accept used items under the money-back guarantee — just clean the blade before shipping.

Refunds

Once your return is received and inspected we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer it can take one further billing cycle for the credit to appear on your statement.

Return shipping

If the item arrived damaged, faulty, or is not what you ordered, we pay return shipping. For change-of-mind returns the customer covers return shipping.

Damaged or faulty on arrival

Contact us within 30 days of delivery with a photo or short video of the problem. We will send a free replacement or issue a full refund, whichever you prefer, and in most cases you will not need to ship the faulty unit back.

Items that cannot be refunded

Gift cards, and any request made more than 30 days after delivery.

Order cancellations

Orders can be cancelled for a full refund any time before dispatch. Contact us as soon as possible and we will stop the shipment if it has not yet left the warehouse.

Questions

Email fisherlogan3508@gmail.com and a real person will reply within 24 hours.